CTTI
Complete Tourism Training Institute
Local & International Courses
FIB Academy USA hospitality Training and Certification Programme was initiated to create well-trained and motivated professionals in the global service-driven Tourism Industry. FIB technical assistance provide private training organization, particularly in the small and medium enterprises sector to meet the current industry needs to provide the capacity to continue training,
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Our Innovative Online and In-person Curriculum for Personalized Service Was developed after years of in-depth research on education and how students learn. We use this innovative curriculum to customize each student’s learning plan to meet his or her specific educational needs and interests. Students are able to learn in a manner that works best for them, improving learning comprehension and retention, while also helping to make learning a more positive experience for students, In addition to the curriculum's, FIB ACADEMY USA utilizes a variety of hands-on instructional materials including textbooks, workbooks, DVDs, CDs and more in order to provide every student with a comprehensive learning experience.​
Course: Professional Mediation Training
Diploma Course: In-person/Online
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This course is designed to be delivered both online and in person. It is structured to be a comprehensive study of the skills and knowledge needed to become a mediator. This course is designed to inform and teach a skill set intended to qualify the successful graduate as a court-certified mediator. Successful graduates of this class may seek registration on the Administrative Office of the Courts mediator’s roster in their jurisdiction. The class is interactive with extensive role play and mediation simulations.
Course: Supervisory Management Training
Diploma Course: In-person/Online
This training course provides participants with strategies for effective supervision, and the skills and knowledge required to lead a team or workgroup in a business environment. The course includes developing plans, providing leadership, and supervising the performance of a work team. Through the trainer’s expertise and practical knowledge, you will be able to define the key concepts associated with supervisory skills and you will be able to:
Course: Conflict Management and Resolution
Diploma Course: In-person/Online
Conflict is an inevitable part of life, both in personal and professional settings. This course aims to provide participants with the knowledge, skills, and strategies necessary to effectively manage and resolve conflicts. Through a combination of theoretical concepts, practical exercises, case studies, and group discussions, participants will develop a comprehensive understanding of conflict dynamics and acquire practical tools for conflict resolution.
Course: Security Operation Course
Diploma Course: In-person/Online
This course is aimed at developing the knowledge and skills of Trained Industrial Security Guards into hospitality security professionals and giving them the tools that are fundamental for excelling in a client- oriented hotel and attraction environment. It brings the best experience-based knowledge tailored to specific risks that are threatening the local tourism and hospitality industry, and the best practices for assessing, planning, and managing a first-rate hospitality security service.
Course: Front Office Operation
Diploma Course: In-person/Online
A study of the flow of activities and functions in today's lodging operation. The front office and the sale of guest rooms is the lodging industry’s largest income producer and one of its most profitable operating departments. The success of this critical department determines the success of the entire hotel. This course will provide an overview of supporting departments, markets, and agencies inside the hotel as well as outside.
Course: Customer Service Management
Diploma Course: In-person/Online
This course is designed to develop the necessary skills for success as a customer service provider. The course examines various service situations and develops an attitude of superior customer service which is critical to success in all organizations. Customer service training is the coaching that employees receive with the goal of improving support and satisfaction among customers. It's an iterative process that involves teaching skills, competencies, and tools needed to better serve customers so they derive more value from products and services.
Course: Housekeeping Management Skills
Diploma Course: In-person/Online
This course is designed to enhance the knowledge, skills, and attitude in Housekeeping specifically it covers, to provide housekeeping services to guests, prepare the room for guests, clean premises, provide valet service, launder linen and guest clothes
