FIB Academy USA hospitality Training and Certification Programme was initiated to create well-trained and motivated professionals in the global service-driven Tourism Industry. FIB technical assistance provide private training organization, particularly in the small and medium enterprises sector to meet the current industry needs to provide the capacity to continue training, 

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Course:  Customer Service Management

Diploma Course:  In-person/Online

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This course is designed to develop the necessary skills for success as a customer service provider. The course examines various service situations and develops an attitude of superior customer service which is critical to success in all organizations. Customer service training is the coaching that employees receive with the goal of improving support and satisfaction among customers. It's an iterative process that involves teaching skills, competencies, and tools needed to better serve customers so they derive more value from products and services. 

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• Program Duration - 5 days

• Estimated Hours - 15 Hours

• Program Cost - JMD $25,000.00

• Language - English

• Upon completion of all modules, a certificate will be awarded from FIB Academy USA

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